A Day at the Genius Bar

The Genius Bar sign at Kahala Mall's Apple store

Good Morning, God!

Ah, my, what a day.  I had a computer malfunction and spent time on the phone with a dear Apple troubleshooter.

Then I made four trips to the Apple Store in Kahala — which resulted in my old (dead) hard drive being replaced — for free. That is mostly good news, God. But, my grandson, Mark, had upgraded the original 250 GB hard drive to 640 GB.  Not at all surprisingly, Apple only replaces what I bought from them.

Not surprising — if I had remembered that I had bought a 250 GB hard drive! But, of course, I didn’t remember.  And that meant that my 374 GB of data in my backup hard drive wouldn’t fit in my free replacement 250 GB hard drive.

Worse yet, somehow, the problem of my having independently upgraded didn’t emerge until I had gone home to get my backup hard drive and then back again for the power cord needed to run it. Sigh. This was not my finest communication hour — or two or three. Still, the young man helping me at the Genius Bar did more than I was entitled to. He put on all the Apple applications that I had on my old hard drive. Even one that I had as a “family plan” with Mark. And the whole time he was pleasant, kind and caring.

The other day, God, I was wondering if Companies might in time supplant Countries. Frankly, God, there are days I wouldn’t mind if Apple was running the World.

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Story teller,

Posted in appreciation, Communication
2 comments on “A Day at the Genius Bar
  1. adriana says:

    Margie, No surprise as, I have long heard of the merits of Apple. Only wish the price was a bit lower. You deserve a break, you do so much good for others. Hugs, Adriana

  2. A. Napua says:

    Margie, I’m glad that I’m not the only one who had a wonderful experience at Apple’s Genius Bar. My laptop and iPad had some issues that needed attention. I made an appointment with Apple’s Genius Bar and schedule the appointments back-to-back of one another. In addition, I had to booked a flight on Hawaiian Airlines from Maui to Honolulu where I live. My daughter who lives on O’ahu picked me up and took to Kahala Mall Apple store for my appointment. Oh, how I wished there were a Apple store on Maui that provided the same service at Apples major stores.

    That evening the store was busy as expected. A young man assisted me with first my laptop. The problem was with the computer not sleeping or going into an idle mode and the other problem was with my hard drive. He immediately worked on the problem with a second assistant. While they were working on my laptop, we discussed the problems I was having with the computer. I also mention that I brought my iPad to fix too. A third assistant acknowledge my schedule appointment and took my iPad working along side the first to assistants. I was simply amazed to see the attention I was receiving.

    After my laptop was completed they helped me reconfigure an extended hard drive that was given to me that I never use because I had difficulty using it. The problem was it was missing a component and could not recognize my laptop. That evening was well spent with these three gentlemen as they resolved all of concerns.

    I later found out that evening, after I had booked my appointment, their computers system shutdown. This meant there were no other appointments schedule that night. Yes, it was an evening with God. He made it possible for me to catch my flight, address all my concerns in a pleasant an enjoyable atmosphere at Apple’s Genius Bar—I laso learned a lot.

    I was able to pass on the blessing to (six) of my colleagues about the problem that came with the extended hard drive we were given and to take it to Apple Genius Bar. I raved on about the wonderful service too. My daughter was flabbergasted by the attention I was receiving and could not believe it.

    We see the fdoctor to check on our healthy. I realize that my computer and other technical devises need to have their own doctors too. Now, When I’m in town I take my computer in to Apple’s Genius for a check-up. Mahalo (thank you) Apple for this awesome service.

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